Read Our Price and Communication
Transparency Policy

At Derek O'Brien Creative Solutions Limited, we are committed to providing clear, upfront and transparent pricing, as well as open communication throughout our services. Our goal is to ensure that our clients fully understand the costs associated with our services and receive timely updates regarding their projects.

Pricing Transparency

Upfront Estimates:

Before starting any project, we provide a detailed estimate outlining the scope of work, deliverables, timeline and associated costs.

Estimates are based on the complexity, required features and project timeline.

Fixed Pricing vs. Hourly Rates:

ustom WordPress Website Development, Plugin Development and API Integrations: These services are typically offered at a fixed price based on project scope.

WordPress Development Retainers, Maintenance, Security and Hosting: These services are available at fixed monthly or hourly rates depending on the level of support required.

Technical Audits and WCAG Accessibility Compliance: These services are offered at a fixed rate based on the size and complexity of the website.

No Hidden Fees:

All pricing details will be clearly outlined in our proposal.

Any additional work beyond the agreed scope will require client approval before proceeding.

Payment Structure:

We follow a structured payment plan for projects, typically divided into milestones (e.g., deposit, mid-project payment, final payment).

Retainer and maintenance plans are billed on a monthly basis for the duration of the contracted agreement.

Communication Transparency

Clear Project Documentation:

All projects begin with a detailed project brief to ensure alignment between our team and the client.

We provide regular progress reports and documentation for development work.

Dedicated Communication Channels:

We use email, project management tools (e.g., Trello, Asana, or ClickUp) and scheduled video calls to keep clients informed.

Clients will have direct access to their project manager or assigned developer.

Regular Status Updates:

Weekly or bi-weekly updates (based on project scope) will be provided to ensure transparency on progress, roadblocks, or any required client input.

For retainer clients, monthly reports summarising completed tasks and upcoming work will be shared.

Change Requests and Revisions:

If a client requests modifications beyond the agreed scope, a change request process will be followed, including a revised estimate and timeline.

Revisions are subject to approval before implementation.

Response Time and Availability:

We aim to respond to all client inquiries within 24 business hours.

Emergency support for security and critical issues is available for clients on retainer plans.

By maintaining transparency in pricing and communication, we ensure that our clients have a seamless and trustworthy experience working with us for their WordPress development needs.

For any questions regarding pricing or project communication, please reach out by contacting us.